Client experiences

Real support. Clearer applications. Confident next steps.

Read experiences from professionals who have worked with our writers and coaches on public sector applications, interviews and career decisions.

This page brings together feedback received directly from Professional Resumes Australia clients and public Google Reviews. Each source is clearly identified.

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Following a long career in the private sector, I found it tricky to prepare an APS job application. My writer Sue was very helpful, asking lots of questions to ensure she had a good understanding of my skills and experience. Sue prepared a draft statement, which required very little tweaking by me before being submitted. I'm happy to say that I successfully secured the EL1 role!

CourtneyClient testimonial

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Public sector applicationsExperiences moving from application preparation to interview, merit lists and offers.6 experiences

I just wanted to drop you a line to let you know that I got the job. Thanks so much for your help with preparing my resume and application letter for the Advisor role. You have the magic touch!

AndreaClient testimonial

I just wanted to let you know I got the job! I am so happy as it's where I always wanted to work. Thank you so very much for all the support you have both provided me. You've made me feel so supported and confident going forward for this position.

Claire RClient testimonial

Thank you very much for all your help. I'm happy to say that I had an interview last Friday and I got the job! Thank you for helping me along to find my feet in the world of employment. It's been a long time since I have had to address a selection criteria, let alone be asked to attend an interview. Your help at such short notice to present my skills eloquently is very much appreciated. Thank you kindly.

Lily HClient testimonial

Thank you for all your help with my resume and key selection criteria. I just wanted to let you know that I received a call Monday, I have an interview tomorrow! I am one of 5 being interviewed I believe. Thank you again for everything.

Miranda CClient testimonial

I just wanted to take the opportunity to thank you for helping me draft the application. The good news is that I have been offered the role which I have accepted. Many thanks once again for your help.

Ravi VClient testimonial

Thank you so much for writing me an amazing selection criteria document. I'm excited to say that I got an interview from the application you wrote for me! Thank you very much, I will definitely recommend your services.

Sarah HClient testimonial
Selection criteriaFeedback on translating experience into clear, role-aligned evidence.8 experiences

I can't speak highly enough of this company and also the professionalism Dionne shows. I loved the final product of my selection criteria for the Assistant Principal role, and am grateful Dionne worked over the weekend to get it over the line for me. I will definitely be using this company for future applications!

ChristineClient testimonial

As a Juris Doctor undergraduate it has been a pleasure to work with an astute team of professionals. They are not only a capable and accomplished resume, cover letter and selection criteria writing team, but they have an ability to see past what is anticipated to create a truly unique, stand out application. I recommend Professional Resumes Australia to anyone seeking that special edge, which is so needed in today's world.

Christopher CClient testimonial

Wow, this is awesome. I can clearly see the difference between the applications I was putting together and what you have written for me. I'm more than happy with the selection criteria responses as they are, nothing needs to be changed. Thank you!

Joshua TClient testimonial

This is brilliant!!! I wouldn't change a thing. It's spot on and something I would have agonised over for weeks to achieve. You have done an excellent job and it shows that you really listened to everything I said. I cannot thank you enough.

Margot PClient testimonial

Thank you so much! That was amazing. You have a real ability to listen and understand a situation quickly. I am more than happy with what you have written.

Melissa LClient testimonial

What an absolutely fantastic read - thank you so much. I've never had a resume or selection criteria as well written and presented. Thank you for all your work and patience in producing this. I've submitted my application to Council, and hopefully, I'll be able to secure an interview. Thank you again for all your effort. It's greatly appreciated.

Robert FClient testimonial

Thank you so much, the resume and selection criteria responses you have written are fantastic! You have provided a wonderful service which I have found to be very beneficial to me and my circumstances. I was a little unsure about using a service such as this at first but I am definitely convinced of the benefits now!

Zach VClient testimonial

I don't know how to express my gratitude. I've read the response and am quite speechless. I know it's my story but your words have told it in a language specific to the key points required and in a personal way that reflects what's important to my heart as well as encompasses my skills and experience. I've been so excited to receive it and it's beyond what I imagined. Thank you so much. I will no doubt read it several more times to soak it up and if I have anything to add I will contact you tomorrow but I'd be very surprised and imagine it will only be to thank you again.

Cayley MClient testimonial
Resumes and cover lettersClient experiences of the writing process, presentation and practical support.6 experiences

I wish to send a heartfelt thank you for your assistance in updating my resume, providing advice for my LinkedIn profile, and writing my selection criteria responses. I have started to update my LinkedIn as per your recommendations, and don't have any further amendments to any of the documents you sent through. I will keep you updated with how the application process and interview goes.

Amy MClient testimonial

I just wanted to let you know how happy I've been with your service. I'm so relieved to have this done with time to spare, especially within such a tight timeframe. I will definitely recommend you to my friends. Many thanks.

Cherie DClient testimonial

I'm just letting you know that I have finally heard from this application and have an interview tomorrow. Thank you so much for your work on this, I know I definitely wouldn't have got the opportunity had it not been for the resume and cover letter you created.

Michelle AClient testimonial

Exceptional service and streamlined experience right from the get go! The knowledgeable and professional team at Professional Resumes Australia were a great support and provided a high level of client service and satisfaction. I would highly recommend their services!

Natalie DClient testimonial

So quick, easy and professional, to go from an enquiry, to an hour interview, to brilliant cover letter and resume. Thank you.

Neil SClient testimonial

Both my husband and I have used Professional Resumes Australia and we have been extremely impressed with the attention to detail and client service offered. We are just delighted with our newly formatted and professionally written resumes, and I'm proud to say that both hubby and I were offered new jobs as a result.

Terryann DClient testimonial
Interview coachingExperiences building confidence and preparing to speak with a panel.2 experiences

The session was incredibly valuable. Emma was excellent at guiding me on how to approach my interview for the best result. I am feeling confident and ready to impress the panel. Thank you so much!

John TClient testimonial

I actually enjoyed the interview and felt confident, which is a big improvement on my other experiences. I knew, and sounded like I knew, what I was talking about. I rated suitable and am on a merit list. Thank you!

ReneeClient testimonial

Publicly verified feedback

Google Reviews

These reviews were published publicly on Google and verified against our Business Profile in July 2026.

I contacted Professional Resumes Australia after a friend recommended them, and it was one of the best decisions I made. I was quite overwhelmed with the prospect of new job applications as I hadn’t had much experience with them in the last 10 years. Resumes, applications and interviews have changed so much in the last decade I had no idea where to start. The Team were so supportive and knowledgeable about the changes and what to expect. Emilie took me though my package options and answered all my questions/concerns. Karen spoke to me at length and then created documents using my lived career experiences that genuinely reflected my skills, strengths, and voice. Finally, Rebecca walked me though the new interview tactics, making me very comfortable to answer questions effectively, this was critical to me securing this new role. I'm incredibly grateful to the whole team and wouldn't hesitate to recommend Professional Resumes Australia to anyone looking for help advance into a new role.

Michaela and her team including Rebecca as my interview coach were incredible. I learnt so much on writing the perfect resume, cover letter, and how to best address selection criteria. In my one to one interview coaching with Rebecca, we did a mock interview that helped me orient myself for the real one and reduced my nerves significantly as I had an area expert who asked me a variety of questions before my final interview. With the help of the team, I received a job offer for my dream job! I am forever grateful for Professional Resumes Australia with their help and support during the process. Highly recommend for anyone looking for a new role.

I’m super happy with my new resume and cover letter. The whole process was smooth from start to finish, and all complete within the week. It’s made what can be a stressful time so much easier and I’ve already received an invitation to interview. Thank you!!

Emilie Coots really did a fantastic job with my resume. Professionally laid out and all according to the job specifications I requested. Highly recommend

Testimonials include feedback received directly from Professional Resumes Australia clients and reviews published on Google. Names in direct client feedback may be shortened for privacy. Individual experiences and outcomes vary.

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