Getting started, pricing and timing
How do I get started?
Simply click one of the ‘Enquire Now’ buttons on our website, then fill in our Contact Form to submit an enquiry. Our Client Support team will contact you via email with some personalised recommendations to help you secure your new role and take the next step in your career with ease. You can expect to hear from us today (or tomorrow morning if you’ve enquired after hours).
Why can’t I see pricing on the website?
We offer a personalised and tailored service that is unique to each individual and the application requirements of the role they are applying for. Selection criteria requirements can vary greatly from role to role, from a one page pitch right up to a selection criteria response of 10+ criteria. Similarly, no two resumes are the same. To make sure we’re pricing based on what you need for your specific application, we provide pricing via email once we know your unique requirements. Submit an online enquiry and our team will get back to you asap with pricing details for your specific application documents. Our client service team work seven days a week and are here to assist.
What time of day can I schedule my phone consultation for?
After you make payment, our Client Support team will send you a weblink to book in a time for your phone consultation. There you can see all available times and choose an appropriate time that week that fits with your schedule. There will be multiple times each day to choose from and our writers are available outside of business hours for your convenience.
Do you offer an express service?
Yes we do. We offer a Priority Service (as available) which guarantees that your document/s will be complete (to first draft stage) within 48 hours of payment for resume, cover letter and LinkedIn profile services and 48 hours of your phone consultation for selection criteria services. We also offer an Ultra Priority Service with a 24 hour turnaround time. Please send us an email to check if Priority Service is available for your application.
There’s an upcoming role that I’d like to apply for, but it hasn’t been advertised yet. When should I contact you?
Feel free to contact us today to get the ball rolling. We can take a look at your resume, provide you with some information about how we can help once the role is advertised, and answer any questions you might have about the writing process and our team. When the time comes and the role is advertised, we will be ready to get you booked in and working with your writer.
I have a question that’s not answered here! Who can I ask?
Contact our friendly client support team. Our team is available seven days a week and is ready to answer any questions you might have, so please do contact them.
How the service works
Do you use the STAR model for selection criteria?
Yes we do. All of our writers have been trained to respond to selection criteria using the STAR model. STAR stands for Situation, Task, Action, Result. By using the STAR model, we ensure that we include all of the most important details for each example from your work experience to meet the requirements of each criteria. Responding to selection criteria using the STAR model is best practice and aligns with the advice provided by the Australian Public Service Commission on how to address selection criteria.
What does the phone consultation involve?
Your phone consultation is a phone call between you and your writer. This is a standard inclusion for all selection criteria services. The purpose of this call is to discuss the role, your background and how you meet each selection criteria, targeted question or work related requirement in detail before your writer commences writing your application document. Your writer will guide you through each criteria and help you to find the best examples for each question. You do not need to prepare for this session in advance. Depending on your application, your phone consultation could be anywhere from 20 minutes to over an hour in length. Our team will confirm the estimated length of your phone consultation when you send us a link to the job ad.
Once I’ve received my written documents, can I request changes?
Yes, of course you can. Your satisfaction is our number one priority. When your writer sends you your completed documents, they will ask you to review them in full and request any revisions you would like made. If you have any changes you’d like made, simply email your writer to let them know what the changes are and your writer will make the revisions within 24 hours of your request. Our service includes one full set of revisions. All revisions must be supplied within two weeks from the date of your first draft. Any additional revisions may require a supplementary fee.
What format will my application documents be prepared in?
Your document will be sent to you in Microsoft Word format. You will be able to edit this document on your own computer provided you have the appropriate Word processing software like Microsoft Word on your computer. This means that you can make any future updates to the document yourself, and we can edit it again in the future when you’re ready for the next step in your career.
Services and application fit
Do you work with senior leaders and executives?
We certainly do! We have a team of dedicated Executive Writers who work exclusively with clients applying for senior leadership and executive level roles. We have successfully helped clients secure roles at the SES Band 1, 2 and 3 level, C-suite level and senior executive level across the public sector, private sector and not for profit sector. Read more about our executive level services.
Do your writers have experience preparing resumes for my specific industry?
Our writers are experienced in preparing application documents for a wide range of role types and industries. While our writers don’t specialise in one particular industry, they are experts at extracting the most relevant information from your work experience to present you as the ideal candidate for the role. Your writer will tailor your written documents to the specific requirements of your application, and will liaise with you either via email or phone (depending on your application type) to learn more about you and how your skills are relevant to the role you wish to apply for.
Can you help me prepare for my interview?
We can help you prepare for your interview with tailored interview coaching support. We offer 60 minute and 90 minute interview coaching sessions with our dedicated Interview Coaches. Our coaches can help you prepare for interview day, discuss any fears or concerns you might have, and answer all the questions you’ve been wanting to ask. Your coach will also conduct a mock interview with you. During the mock interview you’ll have the opportunity to answer example questions custom designed for the role you’re applying for in an interview style setting, with feedback from your coach to help you refine your responses. Learn more about our interview coaching services.
Do you offer career development workshops or training for organisations?
Yes we do. Professional Resumes Australia offers career development workshops and training programs to support your team. Our range of services spans resume writing workshops, using the STAR method to write selection criteria responses, interview preparation, career planning, LinkedIn, personal branding and more. We’ve worked with teams of all sizes and at all stages, from graduate programs through to senior leadership teams. Learn more about our career development workshops.
Our team, standards and guarantees
Who will be writing my documents?
Our writing team are all native English speaking, professional Australian writers. Our writers are based around Australia, located in NSW, VIC, QLD and SA. Our Selection Criteria Writers are highly experienced in government sector applications, with experience addressing selection criteria across all Departments, at the Local, State and Federal level. We have successfully written applications at all APS, EL and SES levels. Every member of our writing team is selected for their exceptional written skills and strong professional background. Upon commencing work with us, every writer completes Professional Resumes Australia’s comprehensive professional development program in best practice application writing. Every writer on our team has been trained to write resumes, cover letters, selection criteria and LinkedIn profiles that get results. This is followed by several months of ongoing mentoring and assessment to ensure that every writer on our team is writing applications at the highest standard. The result is a team of writers who are experts in their field and are ready to help you make your very best first impression with a professionally written application.
Do you offer a guarantee?
We are committed to delivering a high-quality, personalised service. We do not guarantee that our service will secure a particular role or an interview. Recruitment outcomes depend on factors outside our control, including how your skills and experience match the role and the volume and calibre of other applicants. Any confirmed Priority Service timeframe applies to delivery of the first draft, not to a recruitment outcome.
How is Professional Resumes Australia different to other resume writing services?
Professional Resumes Australia provides personalised resume writing, cover letters, selection criteria responses, LinkedIn profiles, interview coaching and career coaching through a team of Australian writers and coaches. We have operated since 2014 and focus strongly on evidence-led public sector applications across APS, EL and SES levels, as well as state and local government contexts.
Does your team use AI to write client documents?
No we do not use AI to write client documents. We utilise AI tools to support and streamline the organisational and administrative aspects of our work, ensuring that we can deliver the most efficient and effective service for you, however we will never use AI to write your documents. We believe that the best resumes, cover letters, selection criteria responses and LinkedIn profiles are written by real people. Our team of professional Australian writers are committed to understanding the unique skills, experience and value you offer and translating this into tailored and bespoke written application documents that help you take the next step in your career with confidence and ease.